Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. I have two main 360 boxes. Options. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. I am so sorry to hear you are affected by a red light on your hub. The service status in our area shows no issues. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I have switched it off and on and reset it a few times. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We would like to show you a description here but the site won’t allow us. If it’s blinking blue or green, all’s well; if it’s. 0 Kudos. ) dHUB 5 Flashing Blue Light. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it. Use this button to reboot or reset your router to its factory default settings. When the connection lights stop flashing your Boosters are paired. 0 is constantly showing orange light. Options. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Red flashing phone light. The white power light will come on and the arrows will be flashing amber or red. In normal operation the power light will be on and the connection light will be off. Flashing White – Connecting to Virgin Media network. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0 has got a constant orange light and our internet is working intermittently. No lights are on. 7 Repeat the process to pair your other Boosters. Not applicable. Also not warm/hot to the touch. It will have no bearing on any other problems, you need to look elsewhere. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. We would like to show you a description here but the site won’t allow us. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. media hub is showing an orange front light instead instead of the usual white one. Tuning in. Joining in. I’ve checked all the connections and they all seem ok. What colour light is hub 3 supposed to be as mine is a constant amber. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Options. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. May 13, 2023 by Jim Johnson Having issues with your Virgin Media internet and can’t tell what those blinking router lights mean? This guide will explain what each light on your. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. If the power button is flashing amber, your hub is in recovery mode. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Select the network you wish to connect to and enter the Wi-Fi password if prompted. Virgin Media has gone down on Tuesday morning - leaving web users furious. On a Hub3/4/5, you could first try separating the SSID's of the 2. We would like to show you a description here but the site won’t allow us. Internet LED. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Virgin Media Router Two Green Arrows Flashing. not sure if this is normal or not. If it’s off, you don. Flashing Red – Updating firmware. 0 provides essential information about the device’s power status. Hub 5 Plugged In - No Lights. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Hello. Hi all, I got my service installed on Tuesday and has been working great. Options. Joining in. Hi @shirleykitcher1. Amber/Yellow. The CPU (Intel Puma 6) controls the LEDs (not shown on the diagram) and thus the red LED. Stay safe online. It means there is an issue with your connections even though the Virgin Hub 4 is on. Luckily everything is currently working. no other lights or indicators just the red light bar. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. My old Tivo box was faulty so I got a new V6. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. Are there any tests that forum staff can run to check whether the router is working correctly. Options. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. The code C233 is a specific code used by Virgin Telco. speeds explained. The device should now have stopped searching for WPS, meaning that. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. In response to feedback that the colours indicating ‘standby’ and ‘on’ were too similar, the colour of the ‘standby’ light on the front of your Virgin TV 360 box is changing from light-blue to red. BD20. The Wi-Fi light –. After it, navigate to the Admin settings and restart your Virgin Box. 0 red led light. Connect the white cable properly to the Virgin media wall socket. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. . Joining in. Have you tried the below? • Turn the power switch off on the back of the Hub. 0. afternoon i have got a hub 3 and the base light is red I have tried everything to sort it unplugged made sure its all plugged back in correctly reset it and it still want go back to white. Flashing lights and nothing further on tv. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. Router is well ventilated and cool. The " Understand what the lights mean on the WiFi Hub " on <this page> may help. and tells you of more local issues down to street cab/ postcode level. Have followed the instructions to the letter on set up and it is not working. The Stream remote. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Now hold the Info button on the remote down for 7 seconds. Call equipment activation on 0800 953 9500. Options. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. on 05-11-2022 18:26. Hub 3. Try a pinhole reset using the hole on the back of the hub (which. It isn't on during normal use, but turns red if there is a problem. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. on 01-12-2022 23:05. Unfortunately no issues with broadband in my area according to this. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. I am going to send you a private message. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. in Medway Kent . I've just rung up trying to renew my contract which expires next month. I have tried switching power off and on a few times. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Hazzle16. Depending on the age of the hub eventually white light can fail and red becomes default. Installing . Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Sign in . In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Hi Smurf_smith, thanks for the message and welcome to the forums. WiFi Light. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. 2. I have: - turned it on and off at the wall. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Green Light. Be grateful for your help. on 06-11-2022 18:30. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday According to this Link a box with the light flashing in any colour is faulty. Base LED This should flash when the Hub powers up, then stays lit during normal use. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. Hi, sorry my first post…. Now, navigate to the Advanced Settings, then click on Wireless. It hasn't been moved since i've had it (several years. Installing a Replacement router. I've a flashing green light on my hub, no broadband or phone. you need an engineer to sort it from virgin. Will the pod still work or does it have to be 1 single network. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Make sure all cables coming into and out of the Hub are pushed in firmly. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. 0 has got a constant orange light and our internet is working intermittently. 1 ACCEPTED SOLUTION. Most hubs are pre-activated. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Mumfordd04. not sure if it’s in the right place. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHeart flashing virgin media box. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Support tell me that this is fine and is an indicator of network status in the area. Make sure all the cable are secure on the hub or splitter. Blinking blue wan light on virgin hub. While the internet is working I have a constant red light on. Accordingly, the Virgin media hub 4 offers a great range of features and options. Plug each one into a mains socket and switch on. I have tried switching it off for a few hours to let it cool down, that made no difference. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). You will need the hub serial number, and your account number and area code. Contact us. Virgin Media Hitron Router LightsIntelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. The “Ready” light: This should be on 24/7. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Find out what all the different lights mean on your Virgin Media Ireland Hub. What does it mean when the Virgin Media box is orange? There is a light to the left of the Virgin Media logo that shows you don’t have full network connection. Thank you. Hi, My router has a constant red light. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. Are there any tests that forum staff can run to check whether the router is working correctly. I've unplugged and restarted many times, but always return to a steady red light. After that it starts the process over again and reverts back to the green. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. I have had a solid red light on my hub for over a week. If you're worried, flick back to router mode, see what. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. QuickStart, set up and connections. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. 19-05-2021 10:33 - edited 19-05-2021 10:35. Stable White – Connected. Red Light. If you spot any issues, try our Troubleshooting tips on page 10. Sorry to hear of the hub issues and the red light, we appreciate you taking the time to raise this via the forums and welcome to the community. zaenapill. If the Hub is working okay, just leave it. All in one super nifty tool. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). When the power light is solid white, it indicates that the hub is on and working correctly. I've popped you over a private message (purple envelope, right hand corner) to get a few more details so I can arrange an engineer. 4 Ghz and 5ghz Virgin networks. There are no other lights on or flashing on the hub and my conne. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. The customers riding inside the. Some users on the Forums are reporting days to complete for whatever reason. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. Security matters. 0 Kudos. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Good morning, My virgin WiFi Hub 3. Solid green when in Modem mode. White power light is on and Ready light is off. perhaps the hub is not been added to your account. 0 is constantly showing orange light. All in one super nifty tool. Next. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. So my virgin hub has been working fine for ages but all of a sudden a few days ago the light bar went red instead of white. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. As you connect the power supply to the wall and the Virgin Media. Hub3 flashing green lights. The Virgin Media Hub 3 is their most popular router, powering millions of homes and businesses around the country. Superhub 3. before with wired i was getting about 20-24 ping. This could be caused by a fault in the network or a problem with the customer's equipment. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button. If it's in modem mode then that's normal. Hi I have a constant red light on my router 3. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. My virgin WiFi Hub 3. Some. I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. intermittent. To reboot: press the button and hold it for less than five seconds. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. It's almost 2 weeks. The Hitron router has a range of lights that indicate the status of the connection. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. these are from yesterday and today. Accordingly, flashing arrows on your Virgin media box can be a sign that there is a problem with the network or signal. We have had a Hub 3 for a year with no problems. Had my Internet completely drop. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Keep the community. Simply test your broadband service, and if we find an issue we can help with a fix online. Step 2: Turn the power off. Modem mode = Magenta, which can appear red. The Virgin Media Hub is a router offered as part of the company’s Gig1 broadband package. 4. Ganzino. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Virgin Media customer service can be. I *think* it meant downloading updates, but it's annoying there is no 'handbook' to tell us what these lights mean. Depending on the age of the hub eventually white light can fail and red becomes default. 2) Turn off the hub and disconnect any Ethernet cables. Tuning in In response to Carley_S. Understanding the TiVo box lights. Virgin Media Super Hub 2. e phones and ring door bell, I have issues with keeping a stable. As a customer of this service, you may be entitled to a credit refund. PC can find WiFi signal, but then shows No Internet. Please look out for the purple envelope in the top right of your screen. Tried re booting and still constant red light. You can call it in on 0345-454-1111 or else wait for the forum team. It should then pulse slowly as it connects to your Hub. White power light is on and Internet lights are flashing. However, from time to time, some of these services may encounter technical issues. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. Not applicable. Keep the community. No downtime reported in our area either. 1 ACCEPTED SOLUTION. . For a brief period, press. I have tried re-setting the Hub and turning it off and on but the red light remains. This is worrying as atm we’re working from home. Checks you can do. Here you’ll find all the help you need for Virgin Media related problems and issues. Solid green when in Modem mode. 0 has got a constant orange light and our internet is working intermittently. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Options. I did have a billing issue, but that has been solved. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. I have seen similar posts on the boards and have followed all instructions. Understanding the TiVo box lights. All Rights Reserved 1 ACCEPTED SOLUTION. Please can you try this for me: • Turn the power switch off on the back of the Hub. In either Mode the red power light is an indication of over heating and most not be ignored. Flashing Green – Booting up. Joining in. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Options. 0 has got a constant orange light and our internet is working intermittently. Virgin Media. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. What the lights on the modem mean. If you’re seeing strange lights. virgin media tech support has no clue. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Its in router mode. I also now have a permanently on red light. Mobile Your Account. Won't connect. 5x red flashing light. on 06-09-2023 19:13. on 19-09-2023 03:59. Any advice guys. User reports indicate no current problems at Virgin Media. We’re updating your 360 box from today. I seem to have all my channels i just dont. As per installation guide it should be a solid white light, however, it is continously showing an orange light. But in most cases, a green light will mean something else depending on which light is green. If the light is red, it means there is an issue with your internet connection. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. 22-03-2022 09:31. White power light is on and Internet lights are off. No lights are on. is there a problem with the connection or is th. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I have logged in to the routers settings and nothing looks untoward there. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. D01 C9W8Blue Flashing Light On Wifi Pod. Flashing White – Connecting to Virgin Media network. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Hub is. We have a flashing green light, and a solid green WiFi light. Thanks for posting and welcome to our community 🙂. This worked! Thank you. Hi, My virgin WiFi Hub 3. The lights on the front of your Hub tell you what’s on and connected. Options. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. I recently upgraded by bandwidth and a hub 5 arrived today. This flashing green light indicates that the Hub 3 is connected and operational. Hi! The red light has been switched on on my hub for months. Did nothing, just the same solid white light. Check here to find out what the lights on your Virgin Media router mean. hub 4 started flashing white, and keeps cycling from solid, to flashing. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. When you’re using their services, it’s important to know what the lights mean on your Virgin Media equipment. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Claim up to three (if needed) with our WiFi guarantee. my wifi went down suddenly last night and hasn’t come back since. The information below shows current status of this Hub 5. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Flashing green arrows. Options. I checked my router and it has a flashing blue light. Thanks for that. In normal mode, my tv, which is hard wired to the router via Ethernet works fine but occasionally but anything connected wirelessly i. 11-02-2023 13:45 - edited 11-02-2023 13:47. Hey, Just after some advice. What lights should be on Virgin Media Hub? When you connect your Hub to the network, the internet light will be off. Red light on hub 3. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. . White power light is on and Internet lights are flashing. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Turn the power switch off on the back of the Hub. Options. Anyone got the same in the area?on 04-06-2023 14:48. The lights on the front of your Hub tell you what’s on and connected. QuickStart, set up and connections. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Have tried resetting the hub but issue persists.